Help & Tutorials
Getting around the portal
Short walkthroughs for each part of the member portal. Pick the one for whatever you're trying to do — no need to watch them all. Moving over from the old portal? Start with Returning members.
Getting started
Two ways in, depending on whether you had an account before.
Returning members — moving from the old portal
2:30If you had an account on the previous WACP portal: open the email with your temporary password, sign in, confirm your information in the pop-up, then set your own password.
New members — creating your account
2:00Registering for the first time: fill in your details, verify your email address, and sign in.
Your dashboard & profile
Find your way around and keep your details current.
A tour of your dashboard
2:00What each card on the dashboard means — dues status, amount owed, registered events — and where to go next.
Updating your profile
2:00Editing your contact details, workplace, and faculty, and submitting changes for verification.
Changing your email address
1:30How the email-change flow works, including the confirmation link sent to your new address.
Dues
Paying, getting your receipt, and flagging anything that looks wrong.
Paying your dues
1:30Reviewing what's owed, paying online, and what happens once payment goes through.
Downloading a receipt
1:00Getting a PDF receipt for any successful dues payment from your payment history.
A payment isn't showing, or an amount looks wrong
1:30Don't re-pay — raise a dues discrepancy from the support page, pick the due it's about, and attach your evidence.
Events
Browsing chapter events and registering.
Browsing events
1:30Finding upcoming conferences and meetings, and reading an event's details.
Registering for an event
2:00Completing registration and payment, and confirming you're registered.
Checking in at an event
1:00Using your registration link to check in when you arrive.
Store
Buying chapter materials.
Placing an order
1:30Browsing store items, ordering, and downloading what you've bought.
Getting help
When you need a person.
Raising a support ticket
1:00Reporting an issue, choosing the right category, and tracking the reply.
Still stuck?
Sign in and raise a support ticket — an admin will follow up.